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REQUESTING FOR CERTIFIED/ TRANSCRIPTION COPIES OF CIVIL REGISTRY DOCUMENTS

Department: City Civil Registrar’s Office

Location: TLDC Building, Maloro Tangub City

Department Head: Belen F. Linganay

Contact No.: 09102358143

Classification: Simple

Type of Transaction: G2C (Government to Citizen)

ABOUT THE SERVICE:

      Certified Transcript or photocopy of civil registry documents like birth (Form 1A) marriage (Form 3A) and death certificates (Form 2A) may be secured from the City Civil Registrar’s Office. These documents are usually needed for enrolment, driver’s license and passport application, employment, or to establish the occurrence of an event.

REQUIREMENT(S):

●        Latest Community Tax Certificate

●        Official receipt for the fees

●        Authorization Letter (if not the concerned person)

●        Valid ID

FEE(S):

●        Certification fee for birth, marriages, death:

1.    Local               -P 100.00

2.    Abroad            -P 400.00

●        Research Fee             -P   30.00

Total Processing Time: 31 minutes

HOW TO AVAIL OF THE SERVICE:

Step

Client

Service Provider

Time Needed

Person to approach

1.

Go to the public assistance officer for inquiry.

-Answer client’s query

 

 

1 minute

Anacleto H. Padillo

 

2.

Proceed to the employee in-charge for interview

-fill out the forms provided

-Conduct interview

 

-Provide client with form to be filled out

 

2 minutes

 

 

 

Anacleto H. Padillo

 

3.

Wait while the employee in-charge (EIC) verifies if the civil registry document is available in the record.

-Verify if the document is available in the record

 

5 minutes

 

 

 

Anacleto H. Padillo

 

 4.

 

-Advise client to pay at the City Treasurer’s Office

 

 

5.

Return to the Civil Registrar’s Office

-present official receipt to the employee in-charge.

 

Receive and record the official receipt

 

2 minutes

 

Anacleto H. Padillo

 

6.

Wait while:

  1. The certificate is computerized and printed by the EIC
  2. The Civil Registrar reviews and signs the certificate

 

-Computerize and print the certificate

 

-Review and sign the certificate

 

15 minutes

 

 

2 minutes

 

Anacleto H. Padillo

 

 

Belen F. Linganay

7.

Go back to the public assistance officer:

-get the true copy of the certificate

-sign the logbook

 

 

-Give the certificate and request client to sign the logbook.

 

 

2 minutes

 

Anacleto H. Padillo

 

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback?

Text or call visit the head of office 

How feedbacks are processed?

The feedback is given to the section head for verification  and the result is sent to the caller 

How to file complaint?

The employee concerned will be called to a meeting  to hear  his side and the complainant will be inform the result

How complaints are processed?

Formal complaint address to the local Civil Registrar or the City Administrator stating the incident evidence and the employee complained of.

Contact Information of CCB, PCC, ARTA