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REQUESTING FOR AN APPOINTMENT WITH THE CITY MAYOR

Department: City Mayor’s Office 
Section: Office of the Secretary
Location: Right Wing, Second floor, City Hall Building
Section Head: Kharl Myshelle A. Tamparong
Contact Number:
Classification: Simple 
Type of Transaction: Government to Government
                                     Government to Individual
ABOUT THE SERVICE:
                   Heads of both local and national offices who want to have an audience with City Mayor on important office concerns or who want to have a courtesy call usually set an appointment prior to their coming. This is to ensure the availability of the City Mayor during their visit.
 
REQUIREMENT
            Letter from the Head of office asking for an appointment
Total processing time needed:   30 to 35 minutes
HOW TO AVAIL OF THE SERVICE:
Step
Client
Service Provider
Time Needed
Person to Approach
1
Send a letter, visit or call the City
Mayor’s Secretary requesting for an appointment and the reason for visit
Receive the  request  letter,
Answer the caller
Or talk with client concerning the appointment
5-10 minutes
Kharl Myshelle A. Tamparong
2
Wait a while the Secretary:
 
a.Looks into the City     Mayor’s calendar  of activities as to her availability
 
b.Informs the City Mayor about the request
 
 
 
Look into the City Mayor’s calendar of activities as to her availability during the visit
 
 
Inform the City Mayor about the request 
 
 
 
10minutes
 
 
 
 
10minutes
 
 
 
Kharl Myshelle A. Tamparong
 
 
 
3
Received the call that the City Mayor is available for the appointment    
Call the client that the proposed visit is okay 
5 minutes
Kharl Myshelle A. Tamparong
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback?
Call or text the City legal officer for the information to be given 
How feedbacks are processed?
The information is discussed with the employee concerned and the result is sent to the client giving the feedback    
How to file complaint?
Call, text the City legal officer or send a letter to be dropped at the Complaint Box located at the entrance of the City Hall lobby. State the employee being complained about, the incident and the evidences    
How complaints are processed?
The employee being inform and meeting with the department  head is set, the complainant is then informed of the result
Contact Information of CCB, PCC, ARTA
City Legal Officer
Presidential Complaint Center s(PCC)-8888
Anti-Red Tape Authority (ARTA)-478-5093