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FACILITATING MEMBERSHIP TO THE SENIOR CITIZEN’S ASSOCIATION (SCA)

Department: City Social Welfare and Development Office

Location: Right Wing of Engineering Building

Department Head: Virgilita delos Santos, RSW

Contact No.: 0999-990-6912

Classification: Simple

Type of Transaction: External and Internal

ABOUT THE SERVICE:   

            The City Social Welfare and Development Office assists elderly Tangubanons in becoming members of senior citizen’s association. An identification card (ID) is issued to the members for them to enjoy the privileges given by law.

 

REQUIREMENT(S):

Birth Certificate

            Membership fee (200 upon registration – will go to organization’s fund)

              Annual dues- 20.00

            Laminated ID – P50.00

Total Processing Time: 1 hour and 3 minutes

HOW TO AVAIL OF THE SERVICE:

Step

Client

Service Provider

Time Needed

Person to approach

1.

Inquire from the public assistance office about the service.

Answer inquiry of the client

 

1 minute

Generous E. Andrada

2.

Proceed to the Social worker in charge for interview.

          -Fill out the application form

 

-Conduct client interview

-Give the application form to be filled out by the client

 

 

30 minutes

 

Aida L. Ravago

Crystal Jul Fuentes

3.

Proceed to the Treasurer’s Office

         -Pay the I.D. fee

         -Receive official receipt

 

 

 

4.

 

 

 

Proceed to the I.D. area at the accounting office and wait:

          -While the I.D. is being processed.

-Process I.D.

 

30 minutes

 

 

 

Christopher Belano

 

 

5.

          -Get the I.D. from the in-charge.

          -sign the logbook.

-Release client’s I.D.

-Request client to sign in the logbook.

 

2 minutes

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback?

Write/ text/ fill-in form report from Sr. citizen President  

How feedbacks are processed?

Provide clarification to the client

How to file complaint?

Text/ visit the office for proper information  

How complaints are processed?

Provide action/ response upon receipt of the complaints  ether text or call

Contact Information of CCB, PCC, ARTA