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Garbage Collection

Garbage Collection

The service is provided to establishments with Business Permits but not required to put up its own Material Recovery Facility (MRF) and to individuals who have voluminous garbage which cannot be disposed of at the Barangay MRF or at the household level. Establishments collected with garbage will be recorded as part of the garbage collection route as scheduled.

Office or Division: City Environmental and Natural Resources Office
Classification: Simple
Type of Transaction: G2C - Government to Citizine; G2B - Government to Business
Who May Avail: City Citizibe, Business (Other Establishments)

CHECKLIST OF REQUIREMENTS
1. Letter request address to the City Mayor through the CENRO, indicating the desire to be collected with garbage, in case of business/establishments (1 original) from the proponent.

2. Proof of Residency (optional)

3. Business License (in case of establishments) (1 original, 1 photocopy) from the Business and Licensing Office (BPLO)

Steps Service Details
1

Client Steps: Visit CENR Office, sign the logbook indicating the purpose, or submit the Letter Request (if there are any) and other required documents to the receiving officer.


Agency Action: Receive and let the client signed the logbook indicating personal details and purpose, receive and sign the letter & other documents indicating the date and time it was received.
Fees to be Paid: None 
Processing Time: 5 Minutes
Person Responsible: Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: Forward the letter/documents to the office head and so with the client interview.​​​​​​​
Fees to be Paid: None 
Processing Time: 2 Minutes
Person Responsible: Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: Read the letter and conduct an interview with the client, check pertinent documents determine the validity of the request.​​​​​​​
Fees to be Paid: None 
Processing Time: 30 Minutes
Person Responsible: Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: Conduct assessment at the qualified business establishment as to the type and volume of waste to be collected. For the individual applicant, conduct an assessment as to the type and volume of waste requested for collection and computation of collection/tipping fee within two (2) days from the receipt of the request.​​​​​​​
Fees to be Paid: None 
Processing Time: 2 Days 
Person Responsible: Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: Notify the individual client through text message or phone call to pay the required fees to the City Treasurer’s Office.​​​​​​​
Fees to be Paid: None 
Processing Time: 2 Minutes
Person Responsible: Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: In the case of qualified establishments, notify the client through call or text message as to the schedule of collection and collect the garbage.​​​​​​​
Fees to be Paid: None 
Processing Time: 2 Minutes
Person Responsible: Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.
2 Client Steps: Get the Order of Payment​​​​​​​.
Agency Action: Issue Order of Payment to the client.​​​​​​​
Fees to be Paid: None 
Processing Time: 1 Minute
Person Responsible:  Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.
3 Client Steps: Pay to the City Treasurer’s Office and secure the Official Receipt (O.R.) of​​​​​​​ payment.
Agency Action: None
Fees to be Paid: Depending upon the volume of garbage (City Ordinance​​​​​​​ No. 2020-08-023)
Processing Time: 10 Minutes
Person Responsible:  Local Treasury Operations Officer of the City Treasurer's Office.
4

Client Steps: Present/Submit the O.R. to the receiving officer for photocopy​​​​​​​.


Agency Action: Receive and photocopy the O.R.​​​​​​​
Fees to be Paid: None ​​​​​​​
Processing Time: 1 Minute​​​​​​​
Person Responsible:  Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: Collect the garbage​​​​​​​
Fees to be Paid: None ​​​​​​​
Processing Time: 1 Hour
Person Responsible:  Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Agency Action: Record the Collection in the logbook.​​​​​​​
Fees to be Paid: None ​​​​​​​
Processing Time: 2 Minutes
Person Responsible:  Supervising Environmental Management Specialist of the City Environment and Natural Resources Office.

Total Fees to be Paid: Depending upon the volume of the garbage (City Ordinance No. 2020-08-023).
Total Processing Time: 3 Days, 1 Hour, 55 Minutes