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Assistance to Individuals in Crisis Situation

The service is provided to individuals and families in a crisis situations.

Office or Division: City Social Welfare and Development Office
Classification: Complex
Type of Transaction: G2C - Government to Citizen
Who May Avail: Individual & Families in crisis situation

CHECKLIST OF REQUIREMENTS

For Medical Assistance:

  1. Barangay Certification of residency/indigence (1 original and 2 photocopies) from the Barangay Office
  2. Clinical Abstract/Medical Clinical Abstract/Medical Certificate w/ signature & license # of the attending Physician (Issued w/in 3 months) (1 original and 2 photocopies) from the Hospital / Attending Physician.
  3. Hospital Bill (for payment of hospital bill), Prescription (for medicines), and/or laboratory request (for procedures)(1 original and 2 photocopies) from Hospital / Attending Physician.
  4. Valid I.D (1 original and 2 photocopies) from the Client herself/himself.
  5. Community Tax Certificate (1 original and 2 photocopies) from the City Treasurer's Office

For Burial Assistance:

  1. Barangay Certification (1 original and 2 photocopies) from the Barangay Office
  2. Death Certificate (1 original and 2 photocopies) from the City Civil Registrar's Office
  3. Funeral Contract/ Bill (1 original and 2 photocopies) from the Funeral Parlor serving the client
  4. Permit to transfer/health permit (for transfer of cadaver) (1 original and 2 photocopies) from the City Health Office
  5. Referral Letter (if applicable)(1 original and 2 photocopies) from the Referring Party
  6. Valid I.D of the Client (1 Original and 2 photocopies) from the Client
  7. Community Tax Certificate (1 Original and 2 photocopies) from the Barangay Office / City Treasurer's Office

For Transportation Assistance:

  1. Barangay Certification (1 original and 2 photocopies) from the Barangay Office
  2. Police Blotter (for victim of pick pockets, illegal recruitment) (1 original and 2 photocopies) from the Philippine National Police (PNP) office
  3. Referral letter (if applicable) (1 original and 2 photocopies) from the Referring Party
  4. Valid I.D (1 original and 2 photocopies) from the client
  5. Community Tax Certificate (1 original and 2 photocopies) from the Barangay Office / City Treasurer's Office

For Shelter Assistance: For victim of man-made/ natural calamities:

  1. Barangay Certification (1 original and 2 photocopies) from the Barangay Office
  2. Certificate of Damage Assessment (from CDRRMO)(1 original and 2 photocopies) from the City Disaster Risk and Reduction Management Office
  3. Picture of the damaged house (1 original and 2 photocopies) from the Client
  4. Referral Letter (if application) (1 original and 2 photocopies) from the Referring Party
  5. Valid I.D (1 original and 2 photocopies) from the Client
  6. Comunity Tax Certification (1 original and 2 photocopies) from the Barangay Office / City Treasurer's Office
Steps Service Details
1 Client Steps: Go to the CSWDO, approach the PACD and present the requirements to avail of the service
Agency Action: PACD examine the completeness of the required documents and endorse the client to the social worker in charge for interview
Fees to be Paid: None
Processing Time: 15 Minutes
Person Responsible: Social Welfare Officer I from the City Social Welfare and Development Office
2 Client Steps: Proceed to the assigned Social worker for interview
Agency Action: Conduct interview and issue Certificate of Eligibility for client's signature
Fees to be Paid: None
Processing Time: 30 Minutes
Person Responsible:  Social Welfare Officer I from the City Social Welfare and Development Office
3 Client Steps: Signed and returned the Certificate of Eligibility
Agency Action: Received the signed Certificate of Eligibility, prepare/encode Social Case study report & other supporting documents for CSWDO approval
Fees to be Paid: None
Processing Time: 1 Hour
Person Responsible:  Social Welfare Officer I from the City Social Welfare and Development Office
3.1 Agency Action: Proceed to City Budget Office for the issuance of Obligation Request
Fees to be Paid: None
Processing Time: 30 Minutes
Person Responsible:  City Social Welfare and Development Office from City Social Welfare and Development Office
3.2 Agency Action: Proceed to the CSWDO for the signing of the Obligation request and the Disbursement Voucher and submit the same to the City Accounting Office for pre-audit
Fees to be Paid: None
Processing Time: 15 Minutes
Person Responsible:  City Social Welfare and Development Office from City Social Welfare and Development Office
3.3 Agency Action: Accounting Office conducts pre-audit and forwards the pre-audited documents to the City Mayor's Office for approval
Fees to be Paid: None
Processing Time: 30 Minutes
Person Responsible:  Management Audit Analyst II from the City Accounting Office
3.4 Agency Action: City Mayor's Office approves the pre-audited Disbursement Voucher and forwards to the CTO for check issuance
Fees to be Paid: None
Processing Time: 5 Minutes
Person Responsible:  City Mayor or her authorized representative from the City Mayor's Office
3.5 Agency Action: CTO prepares the check and forward to the City Mayor's Office for signature​​​​​​​
Fees to be Paid: None
Processing Time: 5 Minutes
Person Responsible:  Local Revenue Collection Officer II from the City Treasurer's Office
3.6 Agency Action: CMO forward the signed check to Accounting Office for the Accountant's Advice
Fees to be Paid: None
Processing Time: 5 Minutes
Person Responsible:  Authorized Representative of the City Mayor from the City Mayor's Office
3.7 Agency Action: Accounting Office issues Accountant's Advice and forwards the same to CTO for release
Fees to be Paid: None
Processing Time: 10 Minutes
Person Responsible:  Management and Audit Analyst III from the City Accounting Office
3.8 Agency Action: CTO notifies the CSWDO that the check is ready for release to the client
Fees to be Paid: None
Processing Time: 5 Minutes
Person Responsible:  Local Revenue Collection Officer II from the City Treasurer's Office
3.9 Agency Action: CSWDO notifies the client and the punong barangay that the check is ready for release
Fees to be Paid: None
Processing Time: 5 Minutes
Person Responsible:  Social Welfare Officer I from the City Social Welfare and Development Office
4 Client Steps: The client claims and receives a check at the CTO.
Agency Action: Disbursing Officer release the check to the client and furnish copy to CSWDO of the check released
Fees to be Paid: None
Processing Time: 5 Minutes
Person Responsible:  Local Revenue Collection Officer II from City Treasurer's Office

Total Fees to be Paid: None
Total Processing Time: 3 Hours and 40 Minutes