Availing of Psychosocial Services for Children Needing Special Protection
Women who are victims of violence and whose needs are deliberately deprived/unattended to by their family may seek for counseling services from the City Social Welfare and Development Office.
Office or Division: City Social Welfare and Development Office
Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who May Avail: Women in Especially Difficult Circumstances (WEDC cases)
CHECKLIST OF REQUIREMENTS
- Barangay Certification/referral (1 original and 2 photocopies) from Barangay Office
- Birth Certificate for minors(1 original and 2 photocopies) from the Client/ City Civil Registrar Office
- Marriage Certificate (if applicable) (1 original and 2 photocopies) from City Civil Registrar Office
Steps | Service Details |
---|---|
1 | Client Steps: Go to the CSWDO, approach the PACD and present the requirements to avail of the service. Agency Action: PACD examine the completeness of the required documents and endorse the client to the focal person on women for interview Fees to be Paid: None Processing Time: 15 Minutes Person Responsible: Social Welfare Officer I from the City Social Welfare and Development Office |
2 | Client Steps: Proceed to the focal person on women for interview Agency Action: Conducts interview, give initial counselling, records client’s presented problem and arrange for a home visit and follow up counselling with family members. Fees to be Paid: None Processing Time: 30 Minutes Person Responsible: Social Welfare Officer I from the City Social Welfare and Development Office |
3 | Client Steps: Be present with the family members during the scheduled home visit and follow up counseling Agency Action: Processing Time: 5 Days, 2 Hours Person Responsible: Social Welfare Officer I from the City Social Welfare and Development Office |
4 | Client Steps: Update the social worker on any progress of the case at home. Agency Action: Record and assess client’s update of the case to determine the need for further management. Fees to be Paid: None Processing Time: 30 Minutes Person Responsible: Social Welfare Officer I from the City Social Welfare and Development Office |
4.1 | Agency Action: Conduct client monitoring until the case/problem is solved. Fees to be Paid: None Processing Time: 1 Hour per monitoring Person Responsible: Social Welfare Officer I from the City Social Welfare and Development Office |
Total Fees to be Paid: None
Total Processing Time: 5 Days, 3 hours and 15 Minutes (excluding the time of the continuing monitoring until the case/problem is solved)