Assessment on Student Complaint
This service is intended to assess student's complaints through investigation as stipulated in the student manual.
Office or Division: Office of Student Affairs - Prefect of Discipline and Formation
Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who May Avail: All GADTC Students
CHECKLIST OF REQUIREMENTS
- Incidental Report from the Student
- Accomplished Complaint Form from the OSA
- Student ID for Certificate of Registration from the Student
| Steps | Service Details |
|---|---|
| 1 | Client Steps: Present the Certificate of Registration or Student ID to secure Complaint Form Agency Action: Provide the Complaint Form Fees to be Paid: None Processing Time: 2 Minutes Person Responsible: Instructor I from the Office of Student Affairs |
| 2 | Client Steps: Submit accomplished Complaint Form and duly signed Incidental Report. Agency Action: Receive and assess/check the documents presented Fees to be Paid: None Processing Time: 2 Minutes Person Responsible: Instructor I from the Office of Student Affairs |
| 2.1 | Agency Action: Give the logbook Fees to be Paid: None Person Responsible: Instructor I from the Office of Student Affairs |
| 3 | Client Steps: Sign the logbook Agency Action: Advise the complainant to wait for 72 hours for the respondent’s reply. (based on Student Manual) Fees to be Paid: None Processing Time: 8 Minutes Person Responsible: Instructor I from the Office of Student Affairs |
| 3.1 | Agency Action: Issue call slip to the respondent. Fees to be Paid: None Person Responsible: Instructor I from the Office of Student Affairs |
Total Fees to be Paid: None
Total Processing Time: 15 Minutes
Office Hours
Monday - Friday
8:00 am - 5:00 pm
(except holidays)
Email: cgo.tangubcity@gmail.com
Address
Barangay 1, Tangub City
Misamis Occidental 7214
Philippines
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